Return & Refund Policy
At MistApex, we are committed to delivering high-quality products and a reliable customer experience. Due to international shipping limitations, return shipments are not supported. Instead, we provide efficient replacement or refund solutions for eligible cases.
Eligibility for Replacement or Refund
We offer replacements or refunds only for defective, damaged, or incorrect items. To qualify:
- The issue must be reported within 7 days of delivery
- Proof of purchase (order number or receipt) is required
- Clear photos or videos showing the issue must be provided
Non-Eligible Cases
We do not offer replacements or refunds in the following cases:
- Products that have been used or damaged due to misuse
- Minor variations in product appearance or packaging
- Clearance or final sale items
Resolution Process
To request a replacement or refund:
- Contact us at [email protected] or Contact on: WhatsApp
- Provide your order number and clear evidence of the issue
- Our team will review your request within 1–3 business days
Important:
Customers are NOT required to return the product due to international shipping restrictions.
Refunds
- Approved refunds will be issued to the original payment method
- Processing time is 5–10 business days depending on your provider
Replacement Policy
- If available, we will send a replacement product at no additional cost
- In cases where replacement is not possible, a refund will be issued
Shipping Costs
- No return shipping is required
- Original shipping fees are non-refundable
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once shipped, cancellation is not possible.
Contact Us
For any issues or assistance, contact us:
Email: [email protected]
Contact on: WhatsApp